Exchanges & Refunds

Returns Policy

International Orders:

No returns, exchange or refund on orders placed outside Australia.

Domestic Orders:

Central Stores offers 14 days returns on full-priced goods only from the delivery date of your order, as per the delivery date stated on Australia Post Tracking notifications. 

Full priced items are eligible for a refund or product exchange. If 14 days has passed since the arrival date of your purchase, we do not offer a refund or exchange.

Goods purchased at a reduced price (including pre-loved goods) are considered a final sale and are note eligible to be returned or exchanged. We do not offer refunds, credit notes or exchanges on any sale items purchased online unless deemed faulty. If returned despite this policy, items will be posted back to the delivery address stated on the order. 

For hygiene reasons earrings, hats and hoisery are not eligible to be returned in store or online.

To be eligible for a return, your items must be unworn, undamaged, unused with all original tags attached. We recommend trying on shoes on carpet only. We do not accept the return of shoes that have been scuffed. 

Gift Cards are not eligible for a refund, or exchange. 

Shipping charges are not reimbursed for returns unless the goods are faulty or if you have been shipped the incorrect item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

Goods returned in not original condition, including makeup on fabric, may be returned to you, or we may decide to professionally clean the garment. Cleaning of returned goods will incur a fee payable by the customer, depending on the nature of the marks.

If approved, your refund will be processed and a refund will automatically be applied to your original method of payment. Please note, Central Stores has no control over how long your financial institution takes to credit your account.

We recommend that you return the product in a satchel that has a tracking number. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you to take out shipment registration of insurance with your postal carrier.

Central Stores will not be responsible for returning parcels that are lost or damaged in transit if you choose not to insure. 

If you are exchanging goods, please include a self addressed return satchel if you do not wish to pay further postage.

Returned goods should be posted to:

Returns Central Stores PO Box 121 Gilgandra NSW 2827.

Please direct any further enquiries regarding return, exchange or refund to:

customerservice@centralstores.com.au