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Returns, Exchanges & Refunds

Returns, Exchanges & Refunds Policy

Full price items can be returned within 14 days of receiving your order, as per date stated on Australia Post Tracking notifications. Full priced items are eligible for a refund or product exchange. If 14 days have gone by since the arrival of your purchase, unfortunately we do not offer a refund or exchange.

International 

All sales outside Australia are considered final sales and not eligible for return, exchange or refund unless deemed faulty.

Sale items

Goods purchased at a reduced price is a final sale and cannot be returned or exchanged. We do not offer refunds, credit notes or exchanges on any sale items purchased online unless deemed faulty. If returned despite this policy, items will be sent back to you. 

For hygiene reasons earrings, tights and socks cannot be returned in store or online.

To be eligible for a return, your items must be unworn, undamaged, unused with all original tags attached. We recommend trying on shoes on carpet only. We do not accept the return of shoes that have been scuffed. Gift Cards are not eligible for a refund, or exchange. Shipping charges are not reimbursed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Goods returned in not original condition, including makeup on fabric, will incur a cleaning fee, generally $25 for dry cleaning of one garment.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 days.

We recommend that you return the product in a satchel that has a tracking number. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you to take out shipment registration of insurance with your postal carrier. Central Stores will not be responsible for returning parcels that are lost or damaged in transit if you choose not to insure.

If you are exchanging goods, please include a self addressed return satchel if you do not wish to pay further postage.

Returned goods should be posted to: Returns Central Stores PO Box 121 Gilgandra NSW 2827.

Please direct any further enquiries regarding return, exchange or refund to:

customerservice@centralstores.com.au